What is Valuation Coverage?

Guidelines and Regulations

1. Valuation does not automatically compensate for the damage. The mover’s responsibility for the damage must be proven and clearly demonstrated.
2. Items in boxes that have not been packed by the mover are not insured.
3. Unless there is clear evidence that the item was not properly handled during the relocation, the mover is not responsible for any electronic equipment that does not operate after the relocation.
4. Even if you notice damaged goods during the moving process, you are legally obligated to pay the whole fee for the move. You can go with the claims procedure only after paying.
5. Zeta Moving doesn’t take liability for damages to floors, walls, doors, or painted surfaces that were not discovered during the final walk-through.
6. Zeta Moving is not responsible for repairing or replacing pressed boards or fake wooden furniture. This type of furniture is always excluded from basic and enhanced insurance coverage.
7. Zeta Moving is not liable for damage caused by non-routine moving, such as standing pieces on end, stairways, snags, abrupt turns, sharp edges, over-crowded workplaces, tight squeezes, handing over balconies, railings, and weather damage. If we consent to any non-routine moving request, you will be asked to sign a waiver.
8. Zeta Moving doesn’t take liability for any damage that occurs during moving damaged household goods, electrical wires, lampshades, beds, mattresses, and so on.
9. Professional movers are not electricians or plumbers! Zeta Moving does not disconnect or reconnect any appliances (washer/dryer, refrigerator/freezer, water or gas lines, electronics, etc.). All the plumbing/electric/gas lines and connections must be checked or accepted by you or your representative. Because we are not certified handymen, we cannot remove or reinstall TVs, lights, ceiling fans, etc. Any assistance provided by our movers is only as a courtesy and is the responsibility of the user.
10. For large and heavy items like pianos, appliances, goods over 300lbs, the Zeta Moving team might use special equipment, such as dollies, soapy water, etc. Moving pieces of this size might damage floor surfaces (marble, parquet, ceramic, hardwood). Any damage, indentation, scuff marks, and fingernail pulling that occurs during the relocation of large and heavy items are not a company responsibility.